News from IGEM UK

Automatic compensation for energy switching woes

Automatic compensation for energy switching woes

The energy watchdog aims to bolster the switching process as it declares "too many" attempts at changing supplier go wrong.

Proposals have been announced that would force energy suppliers to automatically compensate customers if their attempt to switch provider goes wrong.

Ofgem said it wanted households to receive at least £30 for each switching difficulty, saying "too many" consumers were encountering problems.

These included, the regulator said, people being mistakenly switched to another supplier, switches taking longer than 21 days to complete and providers taking too long to refund credit balances.

Automatic compensation for energy switching woes

The watchdog and consumer groups say switching remains the most effective way of cutting bills - often by hundreds of pounds a year - as the government moves to crackdown on standard variable and default tariffs through a planned cap.

Ofgem said its plans were part-based on research which found many are put off changing supplier for fear of something going wrong or because of previous bad experiences.

The regulator said that while the vast majority of switches do go smoothly, it was important to provide "peace of mind" to consumers financially.

It hoped the threat of compensation bills, intended to be in place by the end of 2018, would also serve as a wake up call to energy companies.

 

Read the full story at Sky News.

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