News from IGEM FEDS
Webinar: Virtual Visit to Towngas – From Operation to Innovation
The captioned event was held on 10 August 2021 via Microsoft Teams and attracted over 200 attendees. Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong’s first public utility. The culture of agile innovation allows full play to employees’ creativity and fosters business growth. Four speakers from Towngas were invited to share the evolution of Towngas business and digitalized operation.
The event started with a comprehensive introduction, delivered by Ms Ivy Ko - Learning & Development Manager. Ir Kathy Wong - Senior Grid Control & Strategic Planning Manager then shared the real-time monitoring system of the gas network. In case of third party damage, the geographical information system (GIS) can simulate a sequence of gas valve on-off for isolation and project the number of affected customers. It allows seamless communication on-site during emergency handling. Ms Doris Tang - Customer Service Hotline Manager demonstrated how E-service aids the workflow in enquiry handling. Ir Trevor Tang - Senior Business Innovation Manager revealed the secret formula: Growth = Innovation x Implementation. The event was wrapped up with a virtual guided tour in Towngas Hall of Innovation. Various creative inventions by Towngas engineers were exhibited and explained, such as Artificial Intelligent (AI) gas pipe inspection, smart metering and micro water heater hydropower generator. The webinar was very informative and inspiring, and ended with a fruitful question-and-answer session.